Shipping, Returns, Exchanges & Refund Policy
We ship worldwide!
Most shipments originate from the United States, but we ship to almost every country. For more information on international orders and shipping Click here.
Available shipping options and cost for your destination can be viewed during checkout before you complete your order.
Orders for delivery to the United States ship via UPS. You can choose UPS Ground, 3 Day Select, 2nd Day Air or Next Day Air. Most US orders ship within 24 hours. (During business hours we will attempt to ship your order the same day. Order must be received by 11:00am Central Time). If you require your order to arrive on a specific day, please select your shipping option accordingly.
Free Shipping for US Continental orders over $99. Excludes Clearance and Oversize.
Shipping to Puerto Rico, The US Virgin Islands and other US Territories is via USPS Priority Mail where available.
Shipping for international orders depends on the destination country. Options include USPS Expressmail International (where available) and FedEx International Priority. Typical delivery time for USPS Expressmail International is 7-10 business days. Duty and taxes are not included in shipping rates.
Where to Find:
Shipping costs are calculated by our system automatically for most items. You can view the accurate shipping cost on the second page of the checkout before completing your order. A shipping estimate calculator is also available in the Shopping Basket.
Typical US Rates:
The following are average shipping rates (exact shipping cost will display when checking out): 1. Small items (e.g. Harken blocks, Sailing Gloves, Shackles, Halyards): UPS Ground $8 2. Mid Size items (e.g. Harken Winches, Foul Weather Gear, up to 15 lbs.): UPS Ground $15 to $20 3. Over Size items (e.g. Forespar Whisker Poles, Spinnaker Poles, over size tracks): Freight $90 to $120
Size and Weight Restrictions:
Oversize and Overweight items may have a additional packaging and handling fees assessed in addition to the calculated shipping. These charges will appear below the item they apply to in your shopping basket. Certain items are too large to be handled by small package carriers (UPS, USPS, FedEx) and must be delivered by a freight company. For more information click here.
Sometimes our system can't calculate a shipping charge for your order. When that happens you will be see an "Estimated Shipping" charge when you checkout. Continue with your order, and we will contact you within 24 to 48 hours to finalize the shipping charge.
Shipping discrepancies and shortages must be reported within 5 business days of receiving the shipment. If you have any further questions or concerns please contact us.
Returns and Exchanges Policy
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We ensure you a quick and hassle-free return or exchange process.
Take advantage of our 30-day return policy
You may order just about anything (excluding custom and special order products) and if you are not satisfied with your purchase you can return or exchange any item within 30 days of receipt.
Terms and Conditions:
Returned items must be received within 30 days in new, unused and resalable condition. Item must be in the original packaging with tags still attached. All returned items are subject to a close inspection prior to acceptance. Refunds are contingent upon the item meeting the requirements for acceptance. Shipping charges are non-refundable. Return shipping costs will be at the customer's expense.
Clearance, Special Order and Custom items are non-returnable
Important Note About Free Shipping Promo:
If you received free shipping on your order, any refund for returned products will be reduced by the original cost of shipping those items, as calculated by our shipping system.
Returns after 30 Days
After 30 days returns for refund may be subject to a 15% restocking fee. Additional fees may apply if not returned in original packaging.
Note for oversize items: If your item was shipped to you by motor freight, please inspect the product for damage before the carrier leaves. Please note any problems on the Bill of Lading.
What do I need to do?
First, please Contact Us to notify us that you will be returning or exchanging an item. In order to process your return we will need to get you a Return Authorization Number. You can reach us a number of different ways detailed on our contact information page here. We will also provide you with the correct address to which to ship your return. Not all items are returned to our primary address.
Once you have received a return authorization number and the correct shipping address:
Please pack the item for shipment including all original documentation, accessories, original packaging and a copy of your sales record. All items must be in new, unused and resaleable condition with tags attached and original packaging undamaged. Enclose the item(s) in a secure outer carton to protect product packaging. No packages will be accepted if the exterior packaging is damaged. Write the shipping address, your return address, and the Return Authorization Number on the outside of the package. Packages received without a Return Authorization Number will be rejected, and the carrier will charge you freight in both directions.
Once we have received your return we will inspect it to make sure it meets all the criteria for return. If it is accepted we will issue you a refund for the applicable amount (less shipping and restocking fees, if applicable). Please keep in mind that credit card companies vary in the time they post credits to your account. Please allow one to two billing cycles from when we issue a credit before it appears on your statement.
In the unlikely event that your order is incorrect, missing parts, damaged or defective please call us immediately and we will send you the correct item, replacement item, or replacement parts and no extra cost to you.
FREQUENTLY ASKED QUESTIONS
For frequently asked questions about shipping, see our FAQ page here.