Returns and Exchanges |
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POLICY |
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Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We ensure you a quick and hassle-free return or exchange process. Take advantage of our 30-day return policy You may order just about anything (excluding custom and special order products) and if you are not satisfied with your purchase you can return or exchange any item within 30 days of receipt. Terms and Conditions: Returned items must be received within 30 days in new, unused and resalable condition. Item must be in the original packaging with tags still attached. All returned items are subject to a close inspection prior to acceptance. Refunds are contingent upon the item meeting the requirements for acceptance. Shipping charges are non-refundable. Return shipping costs will be at the customer's expense. Clearance, Special Order and Custom items are non-returnable Important Note About Free Shipping Promo: If you received free shipping on your order, any refund for returned products will be reduced by the original cost of shipping those items, as calculated by our shipping system. Returns after 30 Days After 30 days returns for refund may be subject to a 15% restocking fee. Additional fees may apply if not returned in original packaging. Note for oversize items: If your item was shipped to you by motor freight, please inspect the product for damage before the carrier leaves. Please note any problems on the Bill of Lading. |
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PROCESS |
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What do I need to do? First, please Contact Us to notify us that you will be returning or exchanging an item. In order to process your return we will need to get you a Return Authorization Number. You can reach us a number of different ways detailed on our contact information page here. We will also provide you with the correct address to which to ship your return. Not all items are returned to our primary address. Once you have received a return authorization number and the correct shipping address: Please pack the item for shipment including all original documentation, accessories, original packaging and a copy of your sales record. All items must be in new, unused and resaleable condition with tags attached and original packaging undamaged. Enclose the item(s) in a secure outer carton to protect product packaging. No packages will be accepted if the exterior packaging is damaged. Write the shipping address, your return address, and the Return Authorization Number on the outside of the package. Packages received without a Return Authorization Number will be rejected, and the carrier will charge you freight in both directions. Your Refund Once we have received your return we will inspect it to make sure it meets all the criteria for return. If it is accepted we will issue you a refund for the applicable amount (less shipping and restocking fees, if applicable). Please keep in mind that credit card companies vary in the time they post credits to your account. Please allow one to two billing cycles from when we issue a credit before it appears on your statement. Missing Items In the unlikely event that your order is incorrect, missing parts, damaged or defective please call us immediately and we will send you the correct item, replacement item, or replacement parts and no extra cost to you. |
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