Frequently Asked Questions

 

Answers to many commonly asked questions are listed on this page. If you do not find the information that you are looking for please feel free to contact us.

Ordering
Shipping
Freight Shipping
Other Questions?

ORDERING


What items are available?
You can order with confidence that most of the items listed are in stock. Unforseen demand, however, will occasionally result in items that are out of stock. In addition, some products may be discontinued without our prior knowledge. If at the time you order an item is not available, our customer service department will contact you. You will have the option to switch to a different item, remove the item from your order, or place the item on backorder. Backordered items will be shipped as soon as they are available. You may cancel a backordered item by contacting us.

Are the pictures and information on your site accurate?
We make every effort to maintain an error-free website. We strive to provide accurate technical information and representative photos on our site at all times, however, this site is intended to be a guide only. Some items illustrated are for display purposes only, may not be exact. Not all depicted items are necessarily included in the purchase price. Technical specifications may change without notice. We are not responsible for typographical or pictoral errors. In the event there is a pricing misprint, we reserve the right to correct or change pricing to reflect actual current status. If you notice any errors or omissions on our site, please contact us.

What payment methods do you accept?
For regular orders placed online or by phone we accept Visa, MasterCard, American Express, Discover and PayPal. Some other options are available for very large orders or custom products and services. If this applies to you please contact us for a quote and payment options.

Do you accept COD orders?
Sorry, we can not accept COD orders. Payment must be made in advance.

Do you accept payment by check?
Payment by check may be possible in special circumstances. There is a $35.00 service charge on returned checks.

What taxes do you charge?
We collect sales tax on orders for delivery to Texas, USA. For complete information on sales tax, VAT and duties please click here.

Can I cancel my order?
You may cancel your order for any reason prior to shipment and receive a refund. Should you wish to cancel an item or order which has not been shipped please contact the customer service department here. You will be advised if your merchandise has already been shipped or if cancellation is allowed. You may be responsible for shipping and restocking charges that have already been incurred. Order for custom products and services may not be cancelled.

What is your return policy?
We accept returns and exchanges on most items. To see our complete returns and exchanges policy, please click here.

SHIPPING


Where can I find shipping information?
Our Shipping Information page can be found here.

When do you ship?
We ship five days a week excluding certain holidays. Products that are in stock are typically shipped within 24 hours (depending on the products ordered). For custom products and services please refer to the delivery time estimate on your quote.

Do you ship to my country?
We ship worldwide on a daily basis. For more information please our International Orders page here.

Something is broken or missing from my order, what should I do?
Some orders a delivered in multiple shipments. Please check your Order Status to ensure all packages have been delivered. If your order is delivered with items missing, damaged or defective please contact us immediately.

FREIGHT SHIPPING


What is Freight Delivery / Product Ship by Truck Only?
Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx).

How do I know if a product requires freight delivery?
Delivery details for each product are shown one the product page.

How are delivery arrangements made?
To provide a higher level of service, Mauri Pro and the freight carrier will work with you directly to arrange a delivery date and time. In most cases the local freight carrier will call you to arrange an appointment within 24 hours of delivery.

How are large paddle boards shipped by frieght?
Delivery time for large paddleboards by frieght is typically 7-10 business days to a residential address.

Can you Freight Delivery to a residential address?
No, in most cases oversize products requiring freight delivery must be ship to a commercial address only. Your marina or boat yard are usually the best places to receive oversize products. An exception to this is Paddleboards.

What if I need to cancel or return my order?
Orders requiring freight delivery cannot be canceled after shipment. If you refuse a freight carrier delivery, you will be charged delivery to and from the shipping address.

What should I do when the delivery arrives?
The most important thing to remember about freight carrier deliveries is that you inspect the package at the time of delivery. If your product and/or box(es) arrive damaged, please record any damages in detail on the delivery receipt. Ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.

It is your responsibility to check that all items are correct and that all pieces are accounted for before you sign. If you do not note specific shipping errors, we may be unable to replace your order.

Should I refuse the delivery because of damages?
You may choose to refuse the delivery if there is any damage to your product(s). If you choose to refuse the delivery, you must note the damages on the delivery receipt. If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace any damaged pieces.

OTHER QUESTIONS?


General Terms and Conditions:
Purchaser, by placing an order, makes an offer to purchase pursuant to these terms and conditions, which offer, if accepted by Mauri Pro, is accepted within the State of Texas - County of Collin, and purchaser consents to the jurisdiction of the courts of the State of Texas for the limited purpose of dispute arising between the parties resulting from this transaction and agrees that the laws of the State of Texas shall apply. By opening or using a product purchased from us, the purchaser agrees to be bound by the term and conditions of sale as set forth below. If you do not agree to the terms and conditions of sale, please ship the product back to us unopened within 5 days of receipt via UPS Ground Service shipping for a full refund, less restocking fees. Mauri Pro makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law. Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchase, and seller shall have no responsibility in connection with such determination. Mauri Pro will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us. The responsibility, if any is imposed, of Mauri Pro in regard to any item purchased shall be limited to the monetary value of the merchandise purchased.

We love hearing from our customers. If you have any questions or comments, please contact us.


Frequently Asked Questions

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